Tiger Main Office

What a nightmare of a customer service in the Sharjah office. The customer service guy at counter 2, a bearded Syrian, was so rude to me. I was left waiting for a good ten minutes before he showed up. The first thing he did was rate himself in the customer service rating. He then walked to his desk and ignored me! He did not want to answer my questions and was completely dismissive. I asked for a manager and they refused to let me speak to one. The security man did not want to get off social media to help me. Disgusting customer service. Only the receptionist was super nice.

If there’s a competition for worst customer service and management they are the front runners.

The management does not even deserve 1 star too! It's been almost half a year and our Contract is not given! They want all the money on time but nothing is being done from their end. Ridiculous service

Very good service from mr ganesh from leasing department and his leasing manager to renewal of the contract with highly respectful services provide.really happy to continue with tiger because of their best and delightful services.

Tiger Group Dubai impresses with its multifaceted portfolio, spanning real estate, hospitality, and construction. Their unwavering commitment to innovation and sustainability sets them apart.

The best group on retail to offer decent rates on flats, cheapest in al nahda area, staff mr.ganesh who attended and manager was very polite and ready to hear my concerns and gave me gud deals on renewal, thanks tiger group

Just done my contract, and Sir Ganesh help me to make everything easy and done well. Thank You sir

I recently had the unfortunate experience of dealing with Tiger when I was searching for a flat to rent in Sharjah. I must say that it was an absolute nightmare from start to finish. The level of incompetence and unprofessionalism displayed by their team and the apartment rental staff was truly appalling.

To begin with, I was greeted by a disinterested and unhelpful receptionist who seemed to have no knowledge or willingness to assist customers. The lack of courtesy and basic customer service skills was evident right from the moment I stepped into their office. It was clear that my inquiries and concerns were of little importance to them.

The process of finding a suitable apartment was frustrating and exhausting. The team responsible for renting the apartments appeared to have no knowledge of the properties they were dealing with. They were unable to provide accurate information about the amenities, rental terms, or even basic details about the flats themselves. It felt as though they were simply reading off a script, with no genuine interest in helping me find a suitable place to live.

Furthermore, their communication skills were severely lacking. Phone calls and emails were rarely returned, and when they were, the responses were delayed and often incomplete. It was incredibly frustrating to have to follow up repeatedly, only to receive vague and unsatisfactory answers. This lack of professionalism made me question their commitment to their customers and their overall competence as a real estate company.

As if the poor customer service wasn't enough, the condition of the flats I viewed was subpar. Many of them were poorly maintained, with visible signs of neglect. The promises made about repairs and renovations were never fulfilled, leaving me with the impression that they had no regard for the well-being and satisfaction of their tenants.

In conclusion, my experience was nothing short of a disaster. Their customer service team was unhelpful and disinterested, the communication was abysmal, and the quality of the flats was far from satisfactory. I would strongly advise anyone looking to rent a flat in Sharjah to steer clear of this unprofessional and unreliable company.

I sincerely hope that this review serves as a warning to others and encourages this company to improve their services and treat their customers with the respect and professionalism they deserve.

Worst management of all. Never try this property. I rented 3 different properties but this Tiger Mngt is only worst i encounter.

خدمة زبائن سيئة جداً حيث أن زمن الانتظار في المكتب قد يصل ل3 ساعات. الصيانة سيئة جداً وبأقل التكاليف (تمشاية حال يعني). تصديق عقد الايجار ياخد الكثير من الوقت لأجل توقيع فقط وفوق كل هذا الموظفون لا يتحملون أية مسؤولية ولا يأخذون أمور الزبائن المستعجلة على محمل الجد

You guys really dont know how to manage your operations, Customer doesn't have to wait for an hour or more just to ask a 1 minute question. You are the worst real estate company ever.
You can see that they have a very low rate on maps, but they don't care. If you want to be in the worst customer service experience, deal with them.

One of the worst management this is the last renewal for me.never recommended to any one. No proper system.only money they need.if you go for anything you need to go 4 to 5 times to finish people who sitting there don't know any thing office boy is teaching them to do the things.reception lady I don't know why the management gives salary.very very bad experience

Do not rent an apartment at a Tiger managed tower/building. It will NOT be a good experience, you will constantly face problems with all the aspects in your house from bills (logic utilities) to maintenance issues. These people do not care and will not listen to you. Please save yourself from this mess by never renting out one of their properties.

Building head office staff and manager is very bad behavior with tenant Every time plzz cancel the all apparment from tiger building

Staff is Very unprofessional, they are working very slowly, and also very lazy, providing documents without signature and stamps. Hope they will change there method and start make focus on there work and also understand people time and situation. Hope for good response in future.

Worst customer service ever at main office sharjah. Extremely bad customer service
Worst staff and not responding for calls or emails.

ازفت ناس ممكن تتعاملو معاهم في الايجار
لو مكتب او كول سنتر
حسبي الله ونعم الوكيل

Worst manegment and pathetic service and behaviour from people working here. They will not inform u and charge 500 dhr fine.many times when u go to renew contract they will charge extra sayeing this is pending.when u ask they will say we called u dint rp.people working in this office are like doing favour on tenent and giving free flats to stay. I think head office people should first trained there staff how to behave proffessionally. Will not recommend any family to rent flat in there buildings.

The worst management of all and they doing unethical while we leave. They are working for stealing money from the tenants. It's better to inform to the government such of these worst and farudlent management. Unnecessary charges without any reason. My humble request never rent any of their appartmets. Never trust the Management. Forget about the security deposit. Never get it back. No manners towards customers. Illegal and unethical.
Worst of alll.

Totally inexperienced and non cooperative reception staff with absolute lack of empathy, seeing the reviews before me clearly show, experience with them has been bitter. It took 3 months to get a tenancy contract from them, we had gone there for early cancellation due to some personal reasons and the experience wasn't pleasing at all, heavy charges and penalty, customer service team couldn't even try to address the concern we shared

Staffs over there at customer service should be properly trained!

Very bad experience at their office. They provide token and simply need to wait for long time… more than 45 mints now and still waiting
No value for customers time and money.
Staff are sitting idle and not calling next person.

A very bad customer service and u have to run after them in order to finish up renewal of ur appartment.the need customer service training in which how to deal politely with customers as we are paying money and not taking from urs.

Is the management seeing all those negative reviews about them? !

بجد شكرا شركة تايجر بتهتم بالمستأجر وبأي مشكله ولو بسيطه وبيحلوها بجد شئ مشرف واخص بالشكر موظفهم الخلوق استاذ فاضل كل الشكر والتقدير

Don’t even wanna give one star
Haven’t yet moved into their building.they are already playing with our cheque, I wonder how could someone like you be this cheap the only reason we are still holding to it is as this is the nearest building to my husband’s office.otherwise we would have gone somewhere else.
Get everything ready soon

The contact number they provided is never answered I am their tenant for the last 1 year and every time for the enquiry I have to go personally to their office. Poor Customer service.

Worst to the core never for ever take a flat from tiger. By the name of discount they are grabbing ur weakness and trying to may payment for a year. Once payment done that’s it u r a rat in the trap that much treatment from this professional. Even u decided ur fate to take this building never approach a broker, just like that they will loot 2000dhs. Not even a single % worth this building

As usual, your management is an absolute disappointment! Trust me, don’t have that manager Saber sitting there because he isn’t doing his work. There are customers waiting to talk and discuss about their complaints and concerns which cannot be handled by the agents but the lazy manager sitting in his empty cabin doesn’t want to address it. Again, did the same mistake of renewing my contract!

Very worst customer care center.they not even picking the call.but once we go to office they will ask to call check.useless and irresponsible customer care.

We've been sending messages to them about update on the flat we took we went there to pay full amount and the same day we do the signing until now we did not even get any update from their side we keep sending fallow up unfortunately no one is responding they saw our message but they did not bother to reply until yesterday June 22 someone answer our call and today only we find out that we still need to give some documents for them to process our contract. Guys the reason we choice you is that we came and saw the building we expect good things from your side atlist update your client for us to know what also needs to be done not like this we are the one who's asking for update

Worst services ever.every department is a miss simply customers waste of time experience.procedures that takes 1 to 3 days anywhere else takes them 15 days.took them 2.5 months to finalize a normal contract cancellation a case with no issues! Buildings are cartoons.services are a miss stayed for 3 months and nothing got fixed.tge dirtiest Buildings ever. Tiger is cheap.but take care as its a waste of every thing the few thousands difference between them and other properties you will definitely spend on their bad quality flats and services.
The worst experience ever in every level
Office.house.building security.building cleaners.maintenance and then cancellation
تضيع وقت بكل مافي الكلمة من معنى
من اول يوم حتى اخر يوم
معاملة الغاء حساب تجبروا الناس ان تتم عن طريقكم لاجل انكم تحصلوا رسوم مش غلط لاكن هذه المعاملة تتم خلال يوم او يومين اخذت معاكم ١٥ يوم حدث ولا حرج هذا مجرد مثال واحد ابطئ واعقد خدمات في الامارات.

I have been staying in tiger 4 for almost 3 years. I approached their office on 14th June to help me with cancelling my cheque due on 30 June and replace it with a new one for 25th July as I have other urgent commitments. They simply rejected my request stating we can only accomodate for 9 days only and we cant even put your request forward as it will be rejected by accounts team. No empathy and no consideration.honestly I was too disappointed. I'm a long tenor tenant with no delequency or late payment still this didnt make any difference for them knowing that I cleared 3 cheques so far out of 6 and even the last 2 cheques will be cleared 2 months before the contract expiry.
This time I will not renew.also new tenants are getting cheaper price than existing ones which was shocking for me. With all this I will exit post paying my last payment and I wont renew.
Sad!

Unfortunately; it is so difficult to reach any one in the group to discuss your investment; another advise to whom may invest ask real investors not sales man.

Worse security giving the token priorities his national I was there for almost 4 hrs some come after me attended first people were there so frustrated and angry better remove the security guard from there

The service we are getting from you it's very bad.since long time I'm calling to fix my A/C and each time they are telling me we will come till they finished the duty hours.
I can't imagine how much we have to suffer to get our right
. Always I'm getting same when I request any service.very bad experience with tiger group.

They are very systematic, process defined and well executed. We could say it’s more like robotic than human!
But, Long waiting time and poor service at customer service office. They should improve customer service, loyalty and hospitality.

In My long times UAE service life this is one of the worst management and customer service!

if there is a option for negative star point! I will give -10

- Customer service office very bad managment.
- steam money from my security deposit by simply saying its our policy.
- even to serve non renewal notice take more then 5 visit to be done.
- Also to make complain on 065771111 they are also helpless.

No professional customer service staff.
Coming from 3 days only to give non renewal notice but still its not completed.
After that they will give me fine for not notifing them on time about renewal, and once i will give explaination, they will simply say we cant do any thing (same thing happend last year)

If I could give zero star I will but I had to so I can right the review worst management I've ever seen I've been a tenant since 2015 every year the maintenance service become even worst than the previous year specially nowadays corridors are always dirty because of renovation work of empty flat cockroaches are everywhere I have to pay for exterior company to do it but after 3 month we are back to the same issue coz empty flat are so filthy and full of insect not to mention staff attitude when you raise a complain or negative feedback since 1 week lights are out of order in front of my apartment can't even see the face of vistors when they ring the bell and i have to use my phone torch so i can open the door since 2 months was communicated and even filed it in the app this is outrageous not willing to renew next year this is unprofessionalism in the highest level

One of the worst realestate in the UAE.never buy flat in this. Never answer the call worst customer support service

Tiger 1,2, & 3 were once the most recognized and luxurious buildings in Al Taawun but with time, their Maintainance, management, staff (except for some) has gone to slump. Despite all my Maintainance related complains and stinking corridor complains due to the lack of ventilation in Tiger 2 floors, they have showed no action and remained unbothered. My family owns a few apartments in the building and if it wasn’t for the dropped rates due to their hideous management and COVID, we would’ve sold it. Spend your money in a better facility.

The worst service I have ever seen.incompetent staff and irresponsible management….
Never answer the calls in customer service.
I had left the building because of poor service and maintenance. Now I am following with them almost 2 months for my deposit…

Worst company I UAE. They don’t care about their clients. Calling them on 065771111 but someone is picking up the call and disconnecting immediately and sims like they don’t want to talk. And one of the pathetic thing is they are getting 1.5 ratings but no one bothers and try to rectify service. I could give negative rating if I would allow to do so.

I have rented a apartment in 2018 i stayed there for almost 2 years due to pendamic in 2020 I lost my job and sent my family back to my country i already informed to tiger management about my situation and moved from there but they did nothing.they deposit my cheque and it was bounced
and they filed a case against me in sharjah police station I went to tiger asked the management how much I have to pay they said AED 9861, hardly I managed that amount from my friends and finally I paid the money and went to legal department to get the clearance letter they are telling me to pay another AED 5080. I asked them why they are telling me 2500 for cancellation of contract and rest for the return cheques.when I asked about my deposit AED 2000.they said its gone I don't understand its gone where?
why do I have to pay cancellation fee of AED 2500 after completing my contract i have explained everything that I lost my job due to pendamic now I want to go back to my country for emergency and please help me but they don't care about anything
The guy called UWAIS from legal department worst behavior the only word he's saying you have to pay and threatening me like do whatever you want to do I'm the one who decide and not even explaining anything when I'm explaining he's saying don't talk treating me like a criminal.i believe I'm not the only person who complain about this guy
need lot of training in customer service
if tiger management continues with such a staff like this for sure they will spoil their image.all I'm asking is remove the extra charges and give me the clearance letter,
please someone help me how can I take action

Rudest and the most unpolite customer service. The guy called Mohammed sitting there is the worst behaved man you will see. He will just rule you out and command you things like he is someone powerful.
No use talking to them as they will anyway loot all your security deposits and also take money from you to pay their PRO. The worst i have witnessed in UAE. They will make you beg for your deposit money and if we say anything will tell us to go and complain to anybody and they dont care.
Poorest management, loots your deposit money, have hidden charges, we have to pay their PRO for his work. Overall the poorest & the worst customer care you can find in Dubai/Sharjah.
DO NOT RENT APARTMENTS FROM THESE GUYS PLS! THEY WILL LURE YOU WITH CHEAP RENT BUT ALMOST ALL THEIR BUILDINGS ARE NOT CLEAN/MAINTAINED WELL INSIDE!

They will never return your security deposit amount. I request everyone please never consider tiger as your tenet.

Please READ!

You are about to make the BIGGEST mistake if you want to rent from Tiger Real Estate!

I been a tenant since 2016! Never made 1 single delays in payment! Never had any issues. During COVID one of my Cheques bounced (my mistake) been charged 500 AED (that’s okay).

My rent finishes on September 13th I went to sign cancelation on August 14th. And they fined me 2000 AED! (Isn’t it supposed to be within 30 days? Not before 30 days!)

By the time I went to get my clearance, I had to pay them extra!

Same day I was in the hospital, because of my son’s health condition. They didn’t even listen to my financial situation, and the guy told me, “it’s not our problem that your child is sick! ” (What kind of human says that?)

NOT RECOMMENDED!

اسوء معامله واسوء موظفين شيء مخزي وعيب هيك شركه تكون بالامارات
خدمات ضعيفه وفقيره
وطماعين مايراعوا لا ظرف ولا وضع بدهم ياكلوا فلوس بس

Never aver buy or rent flat from tiger, please please this is my request and opinion to the new tenant.take anyother so many to choose in Sharjah but say no to Tiger group

Fraud company and management, They will never return your security deposit amount. Culterless staff. They have developed their construction business by stealing public's hard earned money. Don't they feel shy to eat public's money? I request everyone please never consider tiger as your tenet. I think government has to take initiate to control this thieves.

The worst and poorest service by Tiger regarding Maintenance and delays. Always you have maintenance problem and no one care about it and the maintenance staff is very rude specially Plumber Khalil Munu. When They don’t answer when you have maintenance problem even if you call them 100 times specially “Supervisor Ronaldo”… Furthermore, at the end of contract there are so many deductions from their side (with no reason) even you return the flat in clean condition. WILL NEVER RECOMMEND TO ANYONE

Fraud people will never return deposit amount.zero ratings on my foot.never take any flat in tiger building.

Fraud people.never pick call and will never return deposit money.very rude behaviour after taking huge deposit they don't want to return poor tenants amount.

My review for the whole management and the building would be as worse as it can get. At first when I rented a 2 bedroom apartment in Al Khan 6 there was a deposit which I had given which however now at the end of my contract when I went to their office in the on going Covid-19 situation, they started to make "NEW RULES" that they will not give any tenant the NOC which is strictly against the government rules and deduct 300 AED for the "SERVICE" which is more likely to be part of the salary of PRO and 3 days of rent deduction from the deposit money. Not only this after alot of discussion with the managemet they have been of ZERO help regardless of being in such difficult times. However, after agreeing with their "NEW RULES" I have still yet to receive my deposit money which was promised after 3 days and now been 2 weeks and numerous office visits with a new excuse every visit. Being born and brought up here this is possibly the worse management I have come across with all departments being worse than the other starting from maintenance team which blamed the building management who never gave them anything to replace if something would break down in the apartment but every year took the money for it. Overall living in the building has been as bad as it can get and coming across such unprofessional people has been been like a cherry on top of the cake.

Very bad service. Once you taken appartment from them, after that the staff will treat you like beggar. The staff has no respect to tenants and not giving any service. Due to covid19 many people loose their job, they are not giving any rent reduction or support. For my case i have a 1bhk appartment with them, and i request them for cancellation before my contract period ending. But they ask me to pay 2 months additional rent after i handover the key. Many builders in sharjah and dubai giving support to their tenants. Tiger is the one of the leading real estate company in the area. But atleast for cancellation they asking 2 months rent its not good at all. Specially in this covid19 situation.

Simply bad company and management
you should change the customer assistance staff to grow and Success that time you will not see the bad comments as below and try to delete!

Simply change most your unprofessional employee and stop eating people money YOUR company will grew and bad comment will never see!

I m staying in al qadesia tiger building al nahda sharjah its already my contract finish 1 and half month ago.i m coming every two days in the office and everytime telling me come tommorow.today is worst asking me 5 more days and telling go where ever u want to complaint.al qadesia office guys shouting and telling me that they ll make problem for me.this is the tiger behave with there customers.and municipality also giving them this find of authority.and they dont give me any manager no.also to contact worst office ever

Swear the most bad and management and staff real estate in UAE, at the first they will show you (artificial customer care) but time to leave the apartment after give the key they will give clearance after 3 days and they will charge you 3 days Even though they responsibility, then they will deduct from deposit 1-best control 2- painting 3-clean even you give apartment very clean 4- Satellite charge not option its must pay 5- maintenance Knowing they will say free at beginning and et-et-. -. -. - they try to find any dedicated not give back the deposit and when you ask receipt for those deductions they not going to give to not complain them
swear this not only my bad experience i meet too much same my issue at there office (sharjah main office) and i escalate the issue to Consumer Rights to get my right