ADCB Head Office, Abu Dhabi

If you want open any bank account in abudhabi
I recommending you adcb
Good performance.

I'm really happy the way she helped me, she teaches me the way to use the internet banking, she also assisted me in all the issues that I have today.

I appreciate her assistance, I would like to say again thank you very much for your help Miss Narmeen Abu Laila.

Best regards
Kasim

Enough parking slots available, wheel chair access available, Atm & CDM available for ADCB. Neat and clean atmosphere

I am having issues with ADCB on my credit card payment, i paid the due amount and given them a swift copy, but they have no solution for me.they cannot assure why they are not receiving the payment and a customer service representative Named Rakesh mention they are not sure if I have to pay interest rate and late payment amount for the payment which I have done already…. Very disappointing and not helpful at all.: (

One of the best bank in Abudhabi is ADCB, though it was only to use one of the state-of-the-art cash machines. It mirrors my experience in opening an ADCB credit card within days, In fact, I've never needed to go to the bank even once yet, since almost everything can be done online. Banking has certainly come a long way! Keep doing fast and easy things to make sure you’re getting your finances straight and doing good.

Appreciate the services provided by Mr. Praveen during our recent banking experience during the beginning of the year. He goes way beyond the expectations to come up with solutions and actions which can lead anyone to feel at ease, which dealing with a banking requirement. His knowledge about the products and how it can be utilised in various scenarios to fulfill the needs of the customer, takes his service to a elite level.
Excellent resource to have in a team.
Thanks Praveen.

I am a privilege member but am unable to use my credit card since 48 hours. I have an urgent payment and the credit card team does not get back. Even after repeatedly calling and sending emails. Worst service ever!

Update: another day passed and I received an email from authorization az 7pm saying the following (after trying to get an answer the WHOLE day)

Dear Sir/Madam,

We have evidenced that your card is already released this morning. There is no block and restrictions from our side. For further clarifications and support, kindly call our 24/7 customer service @ 600 50 2030.

In fact they just stated something useless. I KNOW that the card is unblocked but there is a block for a SPECIFIC online webshop (well known). I wrote that!

Its the 3rd day that i am unable to use my CC for an important purchse.

I suggest sorting out the authorization team!

For over a month I waited for a reply regarding my auto-loan application ''that usually takes less than a week'', no one has reached out to me, no approval and no rejection was provided, I wasted my time and money and I lost the chance to buy the car I wanted. Very inconvenient experience.

This bank is considered one of the oldest banks in the UAE. It is characterized by outstanding customer service. Thank you to all the bank employees for their excellent service

Wonderful space, awesome building construction and most thing is that there is enough space for parking in front of building. Experienced awesome

Easy to access along the road and you can park anytime convenience and save your money with good to secure with this Bank and your money will grow and your family will be happy too just try it now 2022.

Worst experience… truly disappointing service.
Very slow in processing.
Lost lots of time.
Unprofessional staff approach.
Poor customer service.

Located in the heart of Abu Dhabi City on Salam Street. Good service. Numerous ATM machines which saves times for the customers. A unique & landmark building and having ample parking spaces.

Bad experience with adcb.already provide my passport with visa and emirates id card.still they block my account.worst experience with adcb.

البنك معروف بخدماته المتميزه بس نتمنى انه ياخذون بعين الاعتبار تخفيض نسبة الفايدة في القروض عند استفسارنا عن بطايق الفيزا للمتعاملين ماقصرت معانا الاخت / خديجة الحساني على سرعة استجابتها وجهتنا بالتواصل مع الموظفة المختصة الاخت / ندى للاستفسار عن مميزات البطاقة

Great experience with them with smart banking and good facilities.
The problem that we face finding parking and I hope it will resolve soon. I want to thanks Ms khadijah for her assissting and the support she offer for customers.

Dear ADCB,
You are disappointing me day by day.
The liacing department of ADCB is the worst department in the entire firm.
Irresponsible and zero commitment towards customer service.
They attend no calls and neither reply to mails.

Dear Team,

Its highly appreciated your expert service towards to me and my wife as clients. I was visited your head office to take Blanca confirmation letter as per visa requirement. ADCB team were treat us as same family members and arrange requirement promptly along with greetings for my new visa to Europe.

Thank you very much,
Best regards,
Suminda Hapuarachchi

Dear ADCB call centre,
Kindly improve customer service I try more time call your number 600545545
But nobody answer long time waiting 11 minute 15 minutes I already detect of my Mobile balancealance and time but no connect my call everytime same situation customer any urgency but your call centre long time waiting of customer please improve your service and seriously action.

Thank you for the information and the great help Mrs Amna Al- Hammadi. Customer care at its best

Excellent service very helpful and friendly staff. Convenient for banking. Reliable and trustworthy staff support

There are two head offices of ADCB located next to each other it will be a bit confusing for the first timer. It can be accessed from the road that leads to ADNOC petrol station which is behind the banks

I went there (Building #2) to open a commercial account for a small business & was assisted by Ms. Asmaa & Mr. Mahmoud who were very friendly, professional & understanding of what I was looking for. Very grateful to have had the pleasure to deal with them as this review is a thank you to them.

They are opening even bank accounts online which is a good initiative.
Friendly staff.
More counters for customers.
Have vast car parking.

One of your employees in the commercial banking promised to call the next day about a transaction, and after me following up, I discovered the person is on vacation for 15 days. The person in the out of office auto reply is also not available.
Business should not be people dependent but process oriented that is handled by the institution.

البنك لا يراعي عملائه مهما كان ظرفهم زوجي حصل على قرض وكان ملتزماً تماماً بدفع قسطه في كل شهر في الوقت المحدد تماماً ولم يتخلف نهائياً عن دفع أي قسط كما أنه كان يفاخر بالبنك واجراءاته وينصح زملاءه بالانتماء إلى أسرة البنك لكن في ٢٠٢٠تم انهاء عقد زوجي ولم نتمكن من تحصيل عمل يساعد في سد باقي القرض فقام البنك بحجز نهاية الخدمة والأمر الذي هو ليس حقاً لهم قانوناً وبدأوا باقتطاع ما يحلو لهم منه حتى انهوه تماماً ولم يتبقى لنا شيء كما و هددوا برفع قضية وشهرياً اتصالات وازعاج وموظفين في قمة قلة الذوق نسوا تماماً كل التزام زوجي بدفع الاقساط ونسوا أنه كان عميل مميز لطالما سمعنا عن اعفاءات للوافدين عندما تجور عليهم الأيام وتمنعهم من استكمال التزاماتهم المادية ولكن يبدو أن ماسمعناه كان مجرد خرافات و قصص وهمية. على أي حال لا أنصح بأخذ قرض يعامل عملاءه بهذا الشكل عند ضيق الحال يبدو أن إدارة العلاقات العامة لديكم بحاجة لإعادة ضبط مصنع لعلها تعرف كيف تساعد وتسعد عميلها فالعبرة لطالما كانت في الخواتيم

لا أستطيع وصف آداء الخدمه فيه لعدم خبرتي في العمل المصرفي
لكن على كل حال أشكركم على جهودكم

I feel very very shame to give even 1 star. The service is very very bad, the person sitting on counter near to the entrance behaved to me like I killed someone, he was on phone and he don't wanted to do his job and he want to avoid me by misguiding, I thought I was unable to get the service and I feel very sad. He misguided me completely, I call to the customer care and they told me to go another bank. I want to another bank and they did wonderful job for me.dear customer of adcb please don't go to the head office for any reason. This is my humble request because I don't want any one to have same my feelings.

I used to go there usually for depositing by.
There is no any rushed because available more machines

Just visit there to get my liability letters it was a very good experience just to mention the lady in the reception named aveer and other department name lubna personal rating for me on this ladies it will be 6 stars keep up the good job! Thank you!

Worst bank services ever, zero customer servicer, not professional ppl at alll, i wish if they did not merge with unb, the other was awaaaay better than adcb, i will close my account with them very soon

If you choose to deal with this bank, you are on your own.no body even does his own job or care about basics needs of a bank's customer.

There staff is not responsible staff they don't care about customer. I did request 1 of my trancation for recall now almost 2month finish and still under processing even its not international trancation. Very Bad system

Very bad and disgusting customer service. There is no transparency. I have been charged few thousands even i closed all accounts with adcb bank. There was no notification sent to me for money they were charging. I just visited their branch after closing all accounts in July 2018 and shocked to know now that i have charges to pay for 'customer relationship charges' which I think they purposely do. I feel like cheated by adcb bank. They didnt close my account even i had requested them do so by visiting their Abu Dhabi mall branch.
I would not recommend Anyone to take any service from this bank as it has pathetic customer service.

Very bad experience. I visited today around 9: 30 and after many questions of security guard who was not able to understand my purpose of visit but finally he let me in, I got the token and waited almost 20-25 mins but no turn so left without anything: - (.
Could be better.

Dont you ever think to take car loan from this bank
The worst bank ever my application took 2 weeks till now and it's not done yet.

Bad experience, I have been one of the most great customer of ADCB. In have been paying my bills without any problem until when my company cut my salary. I submitted my company stamped letter to ADCB and I was told that until end of September, I can stop paying my monthly installment.
However this is not the case, the bank has been all over threatening me, calling me everyday despite me telling them I have no money for my children food, my children school fees and rent for the house. I even requested them if I can speak to their manager and express my situation but I was told it wasn't possible. It's so sad. Other bank agreed to postpone my installment until I get my full salary but this ADCB there is no human touch. Now I really do not know what to do. Only God can intervene

Sumayya ali, branch manager is very helpful, very educated and an expert in her position. She knew more than others, she knew how to make her adcb customer and manages great calm operation.

This is the best branch I have seen for adcb.

I here with long Q waiting more than 25 minutes & still my turn no come & only 2 counters open & v lazy, this is the main branch must be have more staff to support & give better services

I was there to meet with the manager.and he was very supportive to solve my problem.hope to see solutions today

They ran a campaign two years ago promising hundreds of thousands of touchpoints to those who would transfer their salary over to them for a full year. I did just that, waited for two years, called, emailed and during the course of this time, even opened a savings account in my wife’s name with them with all our savings in it. At the end I got nothing that was promised. I finally closed all my accounts and moved our money elsewhere. They charged me some 250 for going through all this.

Sad thing is that I really liked them and their staff is awesome and highly professional but they lost my trust with this incident.

I am new to this banking accounts and working here. Someone recommended me to have an ADCB Hayyak account because they told me that it has no maintaining balance, nice to save through this bank. I tried register through their app but I can't go further because my cellphone number has account in ADCB to different person which I'm completely not related to. I called their customer services, and told me around Saturday or Sunday that the problem will be fixed and told me that I can go directly to the ADCB. I tried to go here Saturday afternoon to clarify things and need not waiting. But the lady who entertained me was very snobbish and a little bit rude to me. I was polite and patient to her yet she just blew me off. Its not my fault that my cellphone number has previous owner which I am not related to. I know I don't have enough money, can she just treat me properly? I'm just clarify and registering properly.

Very bad bank never open account there i open mine and after 35 days i receive the card i lost my chance to have touch point because of that

World's Best bank ever. Very much professional team. No hidden charges. No cheating. Good experience with card department, customer service department.

Help me understand please.most people are working from 08: 00 -3: 00 pm. How am I suppose to do my banking business if your closing at 03: 00?

This is unpractical. I’m working hard during the week and can’t just take off to go to the bank.

Very Bab experience, I don't even want to give 1 star, it's like a public robbery.
Requested to close the account, and cleared all the transactions.still they are making me to wait long and putting unnecessary charges.
A complete bad hierarchy from bottom to top.
Fed up with their systems

دعه خيارك الاول بالتعامل بنك رائع و قوي و مضمون و خدماته مميزة انا شخصيآ 14 عامآ اتعامل معه بدون ملاحظة سيئة عليه انصحكم ب بنك ابوظبي التجاري في الامارات و العالم

Despite having relationship managers ADCB still relies on paper trails and disjointed systems of banking which leaves you always having to chase up any process you have requested such as transfers or changing credit cards because often your application form is on someone’s desk at HQ waiting to be processed or approved a second time after it’s initial processing in the branch.

ADCB is the furthest from dynamic you could possibly achieve and they need look closing at how wasteful their processes are which ultimately leave their customers inconvenienced far longer than modern banking systems would tolerate.

ADCB HQ at Electra/Zayed the first street with Selam. Easy location access, so many ATM machines, plenty of Parking slots.