VFS Tasheel International Office - Mina Center

The average processing time for individual transactions is 45 minutes, specifically for individuals, not families. Sudanese brothers, please refrain from attending without an appointment.

Worst experience ever the system was down and they had to cancel most of appointment and just easly ask you to take another appointment front desk staff are rude and not cooperative

I recently had the pleasure of experiencing a truly remarkable work that left me in awe. It is without hesitation that I recommend this outstanding Center to anyone seeking excellence in getting the Saudi Arabia Visa.

From Star to end the Journey has been smoother.

I must also highlight the impeccable professionalism by the Staff throughout the process. Their dedication towards the customer was evident, as was their commitment to delivering a work of the highest caliber.

In conclusion, this work is an absolute triumph, deserving of the highest praise. The Staff helped me are as follows. Jyothika Gurung, Iyas & Adil.

Bravo to the Team and their Leaders for their outstanding contribution.

The fingerprint scanner is not working and cost you alot of time wasted in waiting and finally they blame you that your fingerprint is not appropriate and you need to bring medical report claims that your fingerprint cant be scanned!

الجمعية التعاونية من أقدم مراكز التسوق اسم غني عن التعريف. خدمات مميزة وعروض جيدة. وموظفين مرحبين ومتعاونين

My father in law visited here, for Saudi family visit multiple visa for my mother in law, they are asking proof of relationship both marriage and birth certificate of my wife, at site they mentioned only one. At least you should update required document correctly. Please value our time as well.

I sincerely asking VFS what is the logic for asking both certificate to prove relationship.and what is the use of passport showing mother name?

VFS should think about it.

خدمة ممتازة ١٠٠٪؜. الف شكر وكل التقدير على الخدمة المتميزة من الاخ الحجاج الذي يتفانى في خدمة المتعاملين والتوجيه بهدف استكمال المعاملات في وقت قصير ومن دون عناء.

Excellent service. A thousand thanks and appreciation for the distinguished service offered by Mr. Al-Hajjaj, who is dedicated to serving customers and providing guidance in order to complete transactions in a short time and without trouble.

شركة فاشله جدا. لا تنظيم ولا خدمات. لا يوجد عدد موظفين كافي. تنتظر في الدور وقت طويل جدا للسؤال فقط. موظف واحد على الاستقبال وعدد المراجعين خيالي. اتمنى من السفارة السعوديه محاسبتهم على التقصير

One of the absolute WORST centres you could deal with. Extremely rude Egyptians working here. They made me do unnecessary paperwork 3 times just because they felt like it & the Saudi Embassy said it wasn’t needed. Their ‘lounge’ service, which costs more than double the normal fee, is an absolute joke. The only way they could become half decent is to fire all of their staff and tear the facility down. Ridiculous.

It’s excellent services and smooth, your request will be finish in one day maximum 2 days. Thank you

I got visas in many countries, through many partner companies.
This is by far the worst.
No order in any sense - they will give you line number but then randomly call those numbers, not related to registery time or the actual appointment time. Be ready to wait 2 hours

اسوء معامله شفتها في حياتي من ناحيه الموظفين و الحراس والمكان مو نظيف نهائيا و والله انتظرت من الساعه ١٠ الصبح الى الساعه ٦ حرام ياخي ولمن نسال ردهم واحد السستم عطلان ياباشا تففففففففف عليهم ب الاسلوب الخايس ذا و في الاخير اخذو الجواز قالو خلال ٣ ايام بيكون واصل لك الان صارت ٦ ايام ولا اي خبر منهم و المشكله مااعرف اتواصل مع مين

Expect 6 hours waiting. Only 4 persons serving VIP lounge and normal track, notification system not working nor coordinators are around. When asked about such lack of personnel they'd tell: "management doesn't care".
Apparently they don't care about Abu Dhabi Branch. Such frustration is more fatal than COVID-19
VFS TASHEEL is now VFS-TA'TEEL

Worst in everything. A website without a database. Only one receptionist is therefore a very long queue. A fake lounge service, on the contrary, waiting like this longer. The cleanliness of the place is very bad.

I have visited this office to do the work visa stamping.

I was worried before visiting the office reading the reviews (mostly negative)

The appointment and documentation was done by a PRO familiar with the center and process. It was a premium lounge appointment.

My appointment time was 9: 00 AM and all process successfully done and out of the office in 40 minutes. The PRO was there through out the process.

The staff were also polite and friendly. Got the visa stamped in 2 days as well.

All went smooth, so 5 star.

Took 1.5 hours for the whole process. Some agents were trying to bypass the token system but the people in the document submission counter didn't allow that. The token tv doesn't work. They call out the numbers. Seriously understaffed. Only one guy in the document checking counter for both male and female queues.
For getting appointment - refresh multiple times/ check hourly.

Very frustrated experience, long time waiting five hours, chairs made from very poor materials cannot tolerate with long time sitting on it, staff so stressed, I will never forget that poor place.

The security guards and staff was not helpful at all. There was no working token system and out of three desks, only one was functioning for the most part. People were made to wait no less than 3 hours each, which really makes no sense given that it’s an appointment system. The lounge was not the spiffiest and could do with a makeover. Huge letdown compared to the Dubai branch.

VFS Tasheel الموقع سيئ للغايه وطريقه الحجوزات جدا عقيمه اتمنى من السفارة السعودية إعادة النظر في مكتب (تعقيد لخدمات التأشيرة)

فعلا تعقيد موبتسهيل

حسبي الله ونعم الوكيل

مكان كبير هو سوق المينا هو متجر كبير ما شاء الله في كل حاجة منه محلات أطفال وجمعية أبوظبي التعاونية في نفس المركز ومكان كبير للتسوق ولعب الأطفال ومتنوع المتاجر بشكل كبير وفي مطاعم واماكن للعب الاطفال واماكن كافيهات ومحلات ملابس وغيرة كتير

The number of staff members serving customers is very small. Too much delay and bad experience overall.
Probably the worst VFS Centre I have been to in Abudhabi. Serious work and hiring is needed.

I had an appointment at 12: 45pm and till now 02: 30 pm I'm waiting for my turn!
0 organisation, 0 cleanliness in the "lounge"
Why don't these people have any competition?
Even no screens to show your token number, they call it out, so forget trying to wear headsets.

The crevice is not good they make you wait a lot of time even if you pay vip crevice, the personal is not efficient

The centre is not working on Sundays. I visit the center as it shows open on Sundays (refer the image). Surprisingly it is closed. But there is a notice on board about its new working hours. The telephone number is too not working.

The front desk was helpful but the wait times were awful. There was no working token system and out of three desks, only one was functioning for the most part. People were made to wait no less than 3 hours each, which really makes no sense given that it’s an appointment system. The lounge was not the spiffiest and could do with a makeover. Huge letdown compared to the Dubai branch.

Horrible experience, no customer service, I’ve been asked to go speak with the SAUDI Embassy directly and guess what! The manager can’t help because there is COVID! LIKE DUDE ITS BEEN 2 YEARS!

سوبر ماركت متعدد يوجد جميع الاغراض و يوجد منطقة العاب للاطفال و يوجد مكان للسجاد و مكان بيع الاعشاب

I got a best service from them.i have complted all the procedure within 1 hour.staffs are very friendly and helpfull.they already change the timing after 2022. Monday to thursday (9 to 5pm) Friday (8 to 12pm). Also carry additional amount for insurance

Poor service, very slow and unprofessional. They complicate things and make you wait for hours.

Very bad service only one counter is open and more than 50 persons waiting! And when I asked where is the other employee he said only one lady is with him and she is on break! 0 star

VFS Services in general are very good, but this branch is the best of them, very friendly and cooperative team, they will do all what they can to help whether by information or through the visa process.

بجنن وخاصه انه بحتوي العديد من المحلات بالاغلب بروح عشان الجمعيه وفرع البيبي شوب
في محلات العاب وملابس رياضيه ومدرسيه ومحل ادوات منزليه رائع
وفرع هوم ار اس وقسم للاطفال للعب واللهو بالاضافه لمطعم وجبات صحيه ومطاعم حلويات وجلسه بسيطه لمن يريد متابعه اطفاله وقت اللعب

من افضل الجمعيات بالنسبة لدي للعلم تبعد عند منزلي 30 كيلو ولدي جميعات كثيره بقرب المنزل بس ارتاح لهذي الجمعية تلبي كل الاحتياجات ولديهم اسعار منافسة وعروض دايمة

Very very bad experience at VFS.
They say applicants are called as per appointment time, however they call as per token on a first come first serve basis.
They give hundreds of excuses for not calling you on your scheduled time. Zero professionalism and zero
Customer service.
The centre is understaffed. I felt like going to a typical government office back
Cl

concerns,

Very slow customer service, they have one employee in the front desk and it takes ages to reach your turn.

As Saudi representative. Poor quality poor sevices.book appointment at 9.45am you won't make it before 2hs to be out.

As expected

Very poor contact center with no one attending calls. The center it self is even worse with long queues and poor customer experience.

لا شيء جيد في VFS تصعيب مب تسهيل. ما عندهم تلفون عشان نسأل ويوم ناخد الموعد من الموقع دوم يعطي ان فيه خطأولما جيت عندهم رجعوني تاني عشان اخد موعد. احسن شي بلاش هالفيزا منهم

مكتب VFS تسهيل. المكتب المعني باستلام الجوازات لفيزا السعودية. سئ ولا اعلم لما السفارة السعودية التي تمثل المملكة العربية السعودية تعتمد على مكتب واحد فقط. سئ. بطئ. قلة موظفين. وزحمة. لايعقل ان احضر قبل الموعد بربع ساعه وللاسف لاتقدم لي الخدمه الا بعد مرور ساعتين ع الموعد المحدد بحجة ان السستم كان عطلان. الايوجد خطة بديله. احزن ان يكون هذا المكتب يقدم خدمات للمعتمرين يجب ان توكل بلاد الحرمين اكثر من مكتب ليكون هناك تنافس وجودة وكفاءة.

Painful waiting time, oppointment latter means nothing, facility is understaffed to process applications, totally painful waiting, plan to spend at least four hours.

Hi, I missed my appointment which was scheduled today at 1115AM.please suggest whether I have to reschedule the appointment or have to initiate a new one. Appreciate for your valuable suggestion

If you have an appointment booked at a specific time expect to wait significantly longer.

Understaffed both at the reception and counters. Staff are very slow at their work. Poor poor overall experience and service.

My appointment was at 11.30am; now that time is 2.07pm and I am still waiting. I expect my turn at around 2.30pm.

- Many counters are empty with no officers.
- Yes, the receptionist Lady greeted well and offered excellent service.
- unfortunately, still waiting for documents submission.

Worse service ever at rush time one counter working
Its 1: 30 pm after 4 and only 15 visitor served
Like they serve us free

The worst ever experiences. Paying for Lounge and the service is worst that you can imagine. Understaffed and the one existing is under pressure and cant perform good cuz of the load, This is my 3rd visit this year and the service is horrible! And all 3 times the system was down! Really!

Good and friendly staffs.very easy process.not take too much time. I visited for making Saudi Visit Visa

Best facility center for Umrah, People mostly complain when they come without taking an appointment.

ALWAYS come with your appointment ticket. Otherwise you will be wasted a lot of your time.

You can arrive on or before your appointment time. Token are distributed based on First Come First Basis.

If you are going for UMRAH.

I WISH you very good-luck for your spiritual journey.
Please pray for all Muslims brother and sisters. May ALLAH accept all of your struggle and Worship.