RTA Customer Happiness Center - Umm Ramool

Fabulous and prompt service providers!
Insane that Smart center 24/7 kiosk machine; I have received my renewal UAE Driving License in the matter of 80 seconds
Thank you #Dubai and #RTA

Bad experience driver they cannot even wait 10 second some passenger I see they running the driver they don't that is bus 53 in deira city center Indian driver to much attitude same2x work in long hours

It sure is a HAPPY place to be in. Ms Nawal with her beaming smile n proactiveness eased my need for the seasonal parking card. Kudos to u mam! Allah bless u.with the fulfilment of ur heart's desires. Ameen.

Helpful staff and fast Service
Only thing needs considering is uploading documents by yourself might be hard for elder people. The website gives occasional error as well

My car is new and didn’t pass three years since registered and according to the rules, it’s not required from me to do a car inspection however the system is broken and it shows that i should do it, and when i ask them they reply with “ we can’t control the system “

Fatima and Mahra were very helpful. I had problem with the fines on the license they took time to check.
I liked, that they worked as a team to solve my issues.
Thank you

It's always great to see Ms Nawal at the front desk. Also Ms. Fatma alblooshi and Latifa are all very kind and courteous. My visits have been always pleasant. The security guys needs some training though.

When exchanging a driving license and you need to provide translation, you must get a legal translation done in the UAE to Arabic. Other forms of translation are not accepted.

Otherwise, with all the documents in place, the exchange process is very smooth and you get a new license printed right away, which is great. Overall, the staff is very nice and helpful.

Best experience. Met Ms. Fryl Naser *Supervisor officer. A gem of person. She help me a lot for my vehicle renewal process.

Thumps up for the service!

Amazing place with novel card with 200 balance.
Thanks RTA thanks Dubai have best wishes.

The level of service is just outstanding! Got the required work under 5 mins.extremely friendly and professional staffs!

All RTA Road Transport Authority related services available
Very good facilities
Attractive Design
Good staff
Online submission training support

Best government department I've come across in any of the many countries I've worked and lived in

Kiosk is available 24/7. Renewed my license here on a Saturday with no issues while other centers were closed.

Very impressed. Customer experience pretty smooth (a couple of opportunities) and most impressive was fact I walked in off the street and came out with both a digital and physical driver's licence within 20 minutes. Very good.

Excellent service from every person I dealt with and very fast. I was in and out in less than 30 minutes.
Front desk staff were really nice and friendly, explained what I needed to do and waited for me to guide me through it.
Optician was also very easy going and quick.
Finally the staff member who did the license did it in a very short time without any issues.

One of the fastest license conversion I experienced. Included eye test, payment and issuance. Staff was very courteous and polite.

24 hours service and very fast. Renewed my license on RTA app and got the printed copy from kiosk within 5 minutes.

Noura Mohammed she was very patient, helpful and politely explained every procedure for renewing the driving license. Good job keep smiling always.

Located in Umme Ramool opposite Dubai Airport, now mostly services done online only. But i found the staff here very very helping and supportive. They really concerns about customers queries. Well mannered & professional staff.

Well, this feedback is about my experience of visiting the Customer Happiness Center at Umm Ramool - this center indeed lives up to its name "Customer Happiness Center" The agents there are very friendly and efficient. There was a mess-up done to my traffic file at Warsan Tasjeel due to in-experience of the staff and my car ownership transfer was not getting done. The ladies at Umm Ramool were very persistent to sort this issue out - they took 2 days but then at the end could resolve it. Hats off to their efforts and a big thank you to Ms. Hind Arab & Ms. Najla - wonderful experience and truly customer friendly. All the very best!

Awesome! 3 mins all done with your very new driving license card Saved me a lot of time, effort and hassle. WELL DONE RTA!

Dear "Customer", Thank you for visiting RTA Happiness Center "UmmRamool", your token number is "XI122" for the "MBF-PAYMENT AND REFUNDS" service. Your expected time for service is "-: -". Thank you for choosing RTA Service. Have a nice day" هذا المسج الي وصلني من مجرد ادخلت رقم موبايلي بجهاز الاستقبال في المدخل وبكل صراحة وأمانة يستحق المركز خمس ٥ نجوم كخدمة ونظام وراحة وسعادة للعميل واني افتخر اكون عميل لهيئة الطرق والمواصلات بدأ من موظفة الاستقبال وموظفة خدمة العملاء المميزة نورة محمد زغبوب بسرعة الاجراء والتعامل بشكل منظم واضح وانصح بالجميع للتعامل معهم كما لفت انتباهي هناك خدمات مقدمة للعميل

There are two guys serving 20 customers
People have to wait for 1 hour to do small things

People have not enough space to sit
And there was no safe distance for any one

That doesn't support smart / quick Dubai vision

I was given a fine in a side of street that does not have a sign for parking. I complained and they refused to remove the fine. I showed them the photos and they said that there is a sign somewhere. I have to guess. I swear everything i said is true. They did not place a sign until today, i.e twenty days after my complaints. They can do anything they want. Money comes first to them.

Kindly start public transport like bus service till the metro station bussiness bay in Nad Al shiba Medyan. Thank you

I use the metro everyday going to work and going back home. It’s a very good mode of transportation in Dubai. I just hope they maintain cleanliness of the seats as my friends and I saw a bed bug in one of the seats!

They don't want to listen my point nor negotiate, One of the stuff young guy behave like we are labour. RTA wants only money we customers believe that because of the staff.so look after on my issue, I waste my time talking to that person in RTA customer center building G2.thanks

Very rude customer care if RTA is at mistake they don’t even have the patience to listen and if they want your money every thing is smooth. The guy in front of me was having Doritos when I was talking and before even listening he start to say *YOUR MISTAKE *

Amazing customer service by Mr Ali K supervisor helped us patiently tackling technical difficulties in the system. جزاه الله الف خير

مركز ممتاز لسرعة انجاز المعاملات وتجديد ملكية السيارات خلال ثوان. بالاضافة الى العيد من الخدمات مثل دفع المخالفات وغيرها

Happy smart and simple.big greeting to the ladies at the reception of smart center and abdelmoez

They don't want to listen my point nor negotiate, One of the stuff young guy behave like we are labour. RTA want only money i guess that's why one of the stuff was rude I waste my time talking to that person in RTA customer center building G2

This is the RTA building you need to visit if you want

to renew your license
Or renew car registration
Or pay fines
Or reload your salik or get new ones.

Alot of services regarding transportation can be done here.

The staff are very professional, respectful and hard-working. They make sure best quality service is done and all customer are happy with the service.

The building location is very good because it has the metro station located less than 50m. Parking available, bus stop is opposite side of the building. Taxi available too.

I hope you all have a great time and stay in good health and happy

أفضل مركز إسعاد متعاملين على الإطلاق ، قمت بتجديد رخصه القياده في أقل من 10 دقائق بواسطه الجهاز الذكي بدون التعامل مع البشر ، و يمكن الدفع نقداً أو بالبطاقه الإئتمانيه ، فقط قم بعمل فحص نظر في أي من مراكز الفحص المعتمده و سيتم إرسال النتيجه إلكترونيا إلى الجهاز الذكي.

RTA is absolutely working nice, but some of rules is not matching by Human rights council, like without Noc can't join New company which registered in RTA. You will be wait for two year to join, or get Noc from old company. If the drivers ask Noc from old comp.they old company ask you give us five to ten thousand AED. The most of company witch registered in RTA they don't have labour account for salaries transfer, no medical insurance.

Pleasant staff, fast service, perfect RTA! (I came for transferring my foreign driving license to a UAE one).